4 things to know about the science of gratitude

If there is one thing I wish for you in this new year, a single change I encourage you to make, it’s to make gratitude a daily habit. Developing a gratitude practice makes you feel better—and it also makes you do better, in your business and in the rest of your life....

3 steps to turning goals into milestones

We’ve hit that time of year again—time for lots of talk about setting new goals. I don’t like to think in terms of goals. When you think about a goal, what do you think of? An endpoint. I’d rather talk about milestones. Milestones are achievements you reach a long a...

Empowering new employees right from the start

Empowering new employees right from the start The final step in the hiring process—on-boarding and training—is all about empowerment. Empowering new staff members by making their entry to your practice smooth, efficient, and confusion-free. Empowering them by giving...

Sealing the deal: how to successfully make a job offer

You’ve found a candidate you’re excited about, someone who has the right skills and qualifications, who embodies characteristics and values that align with your practice, who is coachable and can work well with your team. Now make the job offer. Success, right? Not...

Becoming a conscious creator

To be a conscious creator is to apply your skills, knowledge, creativity, and passion deliberately, with awareness, in the service of your goals. Sounds simple, right? The truth is, most of us aren’t living and working this way. We may tell ourselves we’re setting our...

What makes a great team?

  I’ve been thinking a lot about teams lately. To build a strong, thriving, profitable practice—and to do it quickly—your staff needs to work as a team. But so many owners are so busy being busy, they often view a team-driven approach as an extra, unnecessary...

How stress negatively affects mindset….

We’re now in the thick of the holiday season, at time when stress can run high for practice owners. The relentless pressures of running your business combined with the social and family activities linked to the holidays can make this a difficult time. The strain of...

Stress of the Holidays

With the holidays upon us, let's talk about why this time of year is stressful for most business owners.

Patient moments matter most (not experiences)

Just shot this video talking about the effectiveness of creating moments for your staff and patients, not just experiences. I just spoke with Dan Health, author of The Power of Moments, about his book and what it means to practice owners. How can you incorporate just...

How to conduct an ace interview

  The full-fledged interview is typically the first time you’re meeting the candidates who you’ve qualified to this point. But the work you’ve already done, in recruiting and the preliminary steps of screening and qualifying, will have put you on the road getting...